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Answers to the most frequently asked questions about medical alert systems and medical alarms.

Frequently Asked Questions About Medical Alert Systems/Medical Alarms

Below are a list of the most frequently asked questions.

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How does a medical alarm work?

Basically what happens is, you would have a little pendant that you wear either around your neck or on your wrist. It is water resistant so you can wear it in the tub or shower. The important thing is, if you ever need help all you have to do is push the button you are wearing. About 45 seconds later we will begin to have a two way conversation with you through the console that is plugged in at your house. At this time you may say something to us like, "I don't need an ambulance but would you please call my family member, neighbor or friend." As you know, it is not always a paramedic emergency so we are pretty much going to do whatever it is you ask us to do. However, if it is more serious we would notify rescue and then begin calling the people on your contact list. All of this happens within seconds of pressing your button. Back to Top

What are some reasons I should consider a medical alarm?

It's more than just calling 911 that makes a medical alarm so valuable. With a medical alarm you can get help with just the push of a button AND you are connected with a certified, caring professional who will be with you throughout the emergency. We are also able to provide life saving instruction and because we do call your family, friends or neighbors willing to assist you they are often able to get to you quickly and begin assisting you until rescue arrives.

Another very important reason is that it only takes a second to press the button on the medical alarm and sometimes a second is all a person has before passing out or going unconcious. We have a customer who suddenly became dizzy and only had seconds to react...he pressed his button and it saved his life. He didn't have time to get to his phone or call out for help. He later learned the reason he was so dizzy was because of carbon monoxide poisoning. He called later to say we saved his life. Back to Top

I'd like both of my parents to use the alarm, is there an additional fee?

There are no additional fees to have two people in the same home monitored. You will however need an additional pendant or wristband which is a one time fee of $35.00. Back to Top

What size is the transmitter and is it easy to use?

One of the first things our customers tell us is how much they like our transmitter compared to the other ones they have seen. Our transmitters are small (just over an inch tall and an inch wide) and very lightweight so they do not become bothersome. Also, the button on our transmitters is recessed which makes it easier to press while helping to avoid accidental activations. Back to Top

How close to the alarm console do I have to be to activate the alarm?

Our transmitters have an extended range (up to 6000 sq. feet from the console). You should be able to activate your alarm console from any room in your home. Back to Top

What if I am in a different room from the alarm console and you can't hear me?

One of the great features of our system is that it was specifically designed to allow us to hear and speak with you from 2500 to 3000 sq. ft. from the alarm console. This means that we should be able to speak with you and hear you from any room in your home. However, we know there are times when you might be in an area of your home where we might not be able to hear you (or you hear us). In those cases, where we receive an alarm signal from you but are not able to speak with you, we would immediatley notify rescue. Back to Top

What if I can't speak with you?

Although our system does allow us to have two way voice communication with you it is not required in order for us to send rescue. If you activate your alarm and are not able to speak with us, for whatever reason, we will send rescue. We have had people in the very room where the system is located who were unable to speak with us because they were having a heart attack or stroke. They still got the help they needed because we received their alarm signal and we notify rescue. Back to Top

Does the system work outside my house or apartment building?

Because of the extended range of our transmitters, our system is designed to work from 2-300 ft. outside the house as well (this is in addition to the 6,000 sq. ft. inside the home). However, because you would be outside we would not be able to speak with you but we would know you were in trouble and we will notify rescue. In some situations, like apartment buildings, condos or the like the range may be less than 2-300 ft. outside due to environmental factors. Back to Top

Couldn't I just use a Cell Phone or Cordless Phone?

There are limitations to using a cell phone or cordless phone in an emergency. With both you need enough time to get them and dial 911. Also, with a cell phone, unless you are able to speak with the 911 operator they would not know where you are and it takes them extra time to determine your location. Cordless phones do not work if they are not charged or during power outages. A medical alarm is just the easiest way to make sure you can get help anytime you need it whether you can speak or not. Back to Top

What happens if I accidentally set off my alarm, are there any fees?

If you should accidentally set off your alarm that's okay. Simply tell the operator who speaks to you that is was an accident. They will disconnect and no further action will be taken. We do not charge you additional fees for false alarms. Back to Top

How quickly will you respond to my call for help?

It takes about 45 seconds, the length of time it takes to make a phone call, from the time you press your button for us to respond to your call for help. Back to Top

Who responds to my call for help?

Your call will always be answered by a live operator at our US based monitoring center. Our operators are state certified professionals who have been trained to respond to these types of calls. They can also provide life saving instruction until rescue arrives if necessary. Back to Top

How will rescue get into my home?

After rescue has been notified, we will immediately begin calling the contacts on your list. The first contact we attempt to call is your keyholder so they can meet rescue to let them in. If you prefer not to list a keyholder we have a realtors-type lockbox where you can hide a key; in an emergency we would let rescue know the combination so they can retrieve the key. Back to Top

What is the cost to get the system?

The cost is just $24.95/month. There are no activation, set-up, installation, hook-up or other fees. You ONLY pay for the monitoring and it's just $24.95/month. There's no long term agreement and you can cancel anytime you'd like. Back to Top

I'd like to pay for this for my parents, is that possible?

Yes, we can bill you directly instead of billing your parents. We also offer convenient billing methods like auto credit card or auto debit to make it easier. Back to Top

Is there an activation, set-up, hook-up or installation fee?

No, you only pay $24.95/month. There are no activation, set-up, hook-up or installation fees. Back to Top

What is the cost for the equipment?

There is no cost for the equipment. We provide the equipment for your use for as long as you have our service. If you ever decide to cancel the service just return the equipment to us. Back to Top

What is your service area? Is there anywhere you do not provide service?

We provide service to the entire United States including Alaska and Hawaii. All you need in order for us to provide service is standard telephone service. Back to Top

How do I receive the alarm?

Delivery is provided Free when you order. Your alarm will be shipped to you via USPS or UPS, depending on where you live. You should receive your alarm within 2-3 business days. All orders placed prior to 4:00pm EST are shipped the same business day. Back to Top

Does someone come out to install the system?

Our system does not require installation which is one of the reasons so many families choose it. It is as easy to set up as plugging in a telephone. However, if you did run into a problem setting it up, we do have technicians available 24/7 that can walk you through the set-up and testing of your system at no cost to you. Back to Top

How is the system set up?

The system is set up much like your telephone. You simply plug it into your telephone jack and into an electrical outlet. Whatever was in your telephone jack pops into the back of the alarm. That's it! Back to Top

Is there a long term agreement?

No, our agreement goes month to month and you may cancel anytime you'd like. We issue refunds for unused months if you prepay for a quarter or a year. Back to Top

Is your service covered by Insurance?

Usually not but sometimes it may be. It is important that you check with your insurance provider to see if they will cover your medical alarm. If you have a claim or prescription your medical alarm payments may be reimbursed to you by your provider. Back to Top

Can I take the system with me if I move or want to visit my family?

Yes, our system is portable so you can take it with you if you move or go visit your family. All you'd do is unplug it from your home and plug it back in wherever you are going. We will need to know your new address and telephone number prior to your move so we can update your rescue information. Back to Top

I have a rotary phone line will it affect the system?

Not at all. Our system will work with either a rotary/pulse or tone telephone line. Back to Top

Can I speak with you through my pendant or wristband?

Because our transmitters are designed to be worn at all times, including in the tub or shower, they do not have two way voice capabilities so you would not be able to speak with us through them. This is why our alarm console is specifically designed to provide the maximum voice range in your home. All you need to do in an emergency is speak out loud and we should be able to hear you (from 2500-3000 sq. ft. from the alarm console). However, if you activate your alarm and we are not able to speak with you we would notify rescue. Back to Top

Will my system still work if the power is out?

Our system does have a built in backup battery that allows it to continue to operate during a power outage for up to 18 hours. Once power has been restored the battery will recharge so it is ready for the next outage. Back to Top

If something were to go wrong with my alarm how would I get it fixed?

Just give us a call at (800) 542-0438 and we will attempt to resolve the issue. If we are not able to resolve the issue we will send a replacement unit at no charge. Back to Top

How do I make changes to my account information after I set up the system?

You can easily make changes by calling our office at (800) 542-0438 during our normal business hours. We can take most changes over the phone. However, if you are moving please provide us with the new address and telephone number in writing 24 hours prior to your move so we can update your rescue information. Back to Top

Does this system work with DSL?

Yes, American Medical Alarms has one of the only systems with DSL compatibility built into our system (we do not rely on filters from the telephone company). When you place your order just check that you have DSL so we can be sure to send the right system. Back to Top

Does this system work with VoIP or Digital Phone Services?

Yes it does, however American Medical Alarms recommends the use of standard land line telephone service offered through a reputable telephone service provider. Although all telephone service is subject to service interruptions and outages, plain old telephone service is the most reliable. Voice Over Internet Protocol (VOIP) and DSL Telephone service may not be as consistent and reliable as a standard telephone service line. There is also the possibility that during an electrical power outage there may be no telephone service available which is usually not the case with standard land line telephones. Back to Top

What if the user of the alarm is hearing impaired?

Our medical alarm is an accoustical computer designed for the hearing impaired so this should not be a problem. We can also add notes on the account to let our operators know so they can speak louder and slower. Back to Top

Call (800) 542-0438 now and speak with one of our customer service representatives.


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